Forum Discussion
BrianM
5 years agoModerator
I am not seeing any continual errors/timeouts or anything of that nature up to your modem at least. Your modem does not look like it has been reset in a long time (about 78 days). If you are unplugging just the power cord, it is likely not rebooting the modem as you have a battery in your specific modem for phone service in case the power goes out. You would either need to unplug and remove the battery simultaneously or press and hold the reset button in the back of it until it resets.
Brian
Cox Support Forum Moderator
Brian
Cox Support Forum Moderator
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