Locked out of account
My mother received a notice her account was locked for safety. She has reached out to cox several times via phone and spent several hours on the phone and the local store and everyone tells her the...
Forum Discussion
Hello. I spoke with her a few times. She was unable to test it at that time, but I advised her to message me on Facebook. I also included her in the previous email chain with her non-Cox account and advised she could reply back there anytime if there are issues. I recommend she reach back out to us via one of those methods. The forums page is a community page for customers to assist each other with issues. Account specific troubles like this should be emailed or sent to us via Twitter or Facebook messages so we can discuss account details.
Thank you.
Nichole, I appreeciate that, however she is now 3 weeks into this and cannot get anyone to reply and gets told something different by every single rep. She has replied to you several times from Gmail and has not received any response?
I do not see anything from her. I cannot initiate an email. Please have her email cox.help@cox.com from her gmail so we can reverify the account and have communications that we can have as ongoing with our team.
I apologize. We have not received any of these. I recommend she start a new email from her gmail address and send it to cox.help@cox.com. It may be due to her being cc'd and replying herself. We do not receive and reply to emails directly, so there may be a hangup with how it's being received and sent to us. I'll let leadership know, but I recommend she email us as a new email, not include any CC's, or reach out directly via Facebook PM's.
