Line Cut/Cox Customer Service/Ridiculousness
Neighbor is building a garage, had utility marking company come out, Cox cable was buried very shallow in his yard and was cut. Cox is out for at least 7-8 neighbors. All have called Cox, all Cox r...
Forum Discussion
Hello Belle00.
I am sorry to hear that the cable line was cut and you and several neighbors are without service. I can understand how frustrating that would be. The technician coming out should be able to run a new line or patch it to restore the service. If additional work is needed, that technician would be able to escalate. It is not necessary for each of your neighbors to have a technician come out. The first one out should be able to fix the issue and the other appointments can be canceled. Everyone on our team here works from home, so we understand what you are going through. I am again so sorry that this happened. If you would like us to review the issue further, please email my team at cox.help@cox.com with your name, address, and a link to this thread.
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