Forum Discussion

rowin26's avatar
rowin26
New Contributor
5 years ago

Like a lot of the post on here, what is going on with the internet speed?

I'm paying for gigablast and a separate fee for unlimited data and i notice the past could of weeks i'm barely getting 450mb download?  Upload has not changed speed wise.  I am starting here before I call over the phone.  Also please save your time and do not reply about getting a new modem... I am using an SB8200 that was purchased less than 2 years ago.  I also have a dedicated cable line going straight to my master bedroom that I had to pay $50 a few years back due to Cox telling me it was my lines being old in my house.  It turns out it was an issue outside my house that they ended up fixing.  Anyways that's the past, I need to know if I should downgrade back to ultimate since I was getting around the same speed back then.  

  • jonathonjoseph's avatar
    jonathonjoseph
    Contributor
    5 years ago

    Cox never had the infrastructure for gigablast to begin with. When I first moved into my neighborhood, gigablast was not even a thing. A year later, without touching a single thing on the CTMS/node in which my neighborhood feeds into, magically gigablast becomes an option. I am at a constant 18% packet loss and line jitter average of 80 or more during all day time hours. Download speeds are not the most impacted thing your experiencing right now, check your packet loss and jitter, that is far worse issue then only get a 450mb download speed. 

    I am only getting around 90 mbs on a 150 mbs package and all the issues above I just stated. However, if I call cox sales right now and ask to be upgraded to gigablast, they would sell that garbage to me in an instant. Id still be at 90 mbs download speed, would just be paying more for it each month. Right now with how poor of a shape Cox infrastructure is in with the work from home situation we are all in, you honestly dont need to pay for more then a 50mbs package.