I was told yesterday (5-10-2024) that i was eligible for an upgrade on my internet speed, modem, and would get Max ad free. Today the only promise they kept was the new modem. Paying more for the same speed my old modem was giving me and of course no Max. I cannot stand pathetic liars to get their business up and their calls up.
Hello, I am terribly sorry to hear that the upgrade did not go as expected. I'd like to help. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
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