Las Vegas/Henderson packet loss for months
Problem: Constant packet loss (tested via pingplotter) to different sites such as amazon, google, yahoo and while gaming with nobody else on the network. Packet loss is guaranteed when testing for 10...
Forum Discussion
@xuboji
This does not appear to show packet loss from what I can tell. The hops after 5 consistently do not show loss suggesting that what you're seeing is intentional de-prioritization. If actual loss was occurring it would be fairly consistent throughout the result.
-Chris
This does not appear to show packet loss from what I can tell. The hops after 5 consistently do not show loss suggesting that what you're seeing is intentional de-prioritization. If actual loss was occurring it would be fairly consistent throughout the result.
-Chris
Regardless, I am still experiencing the side effects of packet loss with rubberbanding in games. Using the ping command in command prompt also shows plenty of packet loss. If this isn't going to get fixed then I have no choice but to cancel my service.
- Hi xuboji, we are not detecting any packet loss at this time. Would you be able to provide us with another traceroute? If packet loss is not taking place on the Cox network, then this would be out of the scope of our troubleshooting. It would be disheartening to see you leave the Cox family, and we want to help you in any way we can. -Kevin M. Cox Support Forum Moderator
Pingplotter: https://imgur.com/a/pffNzNq
- Hello, would you be able to provide a traceroute hard-wired to the modem? By doing so, this creates a more stable connection. We appreciate the opportunity of letting us assist you. -Kevin M. Cox Support Forum Moderator
Pingplotter: https://imgur.com/a/nqLEHEP
Also, is there anything wrong in the modem event log I posted originally?
- @yolesnoobs Hi xuboji. We are still not seeing any packet loss with this newest ping plotter that you sent. When you first contacted us, there was something in your area going on and it was escalated and resolved. Thanks, Lisa -Cox Support Forums Moderator
Hello, can you explain to me how there is no packet loss? In the past month I've still been experiencing symptoms of packet loss. I can clearly see I've been getting at least ~2% packet loss on the final hop. How exactly is this not packet loss?
- Hi xuboji, your modem levels look quite healthy, and the levels appear to be within the normal specifications. We have pinged your modem several times, and every test shows 0% packet loss. The previous traceroute provided appears to be on a wireless connection, and the last few hops take place on a Google server. However, as Hops 10 and 12 do not show packet loss, this could be an indication of normal ICMP deprioritization. Additionally, we're not seeing any latency in the latest traceroute. If you'd like a service technician to come out to the home, please feel free to email us at cox.help@cox.com. At this time, we are hesitant to recommend a service call, as we are not seeing any issues at this time. -Kevin M. Cox Support Forum Moderator
Exact issue for past two months, also in Vegas. They wont fix your issue trust me, the problem is the support on here, or any of the techs that come to your house, have no idea whats going on.
Cox is throttling peoples connections which impacts gaming, streaming, and VOIP. They are intentionally degrading your internet right before it leaves Cox's network.
See here for more details:
I have no idea what a "packet loss" is, but it sounds like the same issue we've been having for more than 2 years - repeated momentary disruptions of the internet connection - and we too are in Las Vegas. Our Cox phone has been just as (or even more) unreliable, and our Cox TV service only marginally better. It's maddening. Cox has sent more techs to our home than we can even remember (more than a dozen, not to mention 4 unexplained no-shows), replaced virtually every piece of Cox wiring and equipment within 150 feet of our house, supposedly "elevated" the issue at least 3 times (but no tech has ever followed thru to achieve any "elevated" response, despite their promises to do so). And after all this, the problem still persists. We've come to the conclusion that Cox is either incapable or uninterested in providing reliable service. If we had a viable alternative at this location, we would have dumped Cox a year ago. I'm assuming you can't fix it either, Kevin, but we are grasping for straws here...
- Hello. We apologize that your services have been subpar. Please send an email to Cox.help@cox.com, so that we can begin to investigate and work toward a resolution.
Crystal
Cox Support Forum Moderator
