Forum Discussion
Dave9
5 years agoContributor III
Step 1 is to post your modem logs and signals to help identify if it's a problem with the cable network. Resetting your modem more than once won't help. Very rarely there's a problem with the modem and one reset clears it up. Also sometimes when you reset your modem you get assigned to a different set of channels and that can make it look like the reset fixed a problem when really what fixed it was getting put on a different set of downstream channels. But no point in resetting 10 times. It won't fix the problem.