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famuv5's avatar
famuv5
New Contributor
4 years ago

LAN Connectivity between Cox Modem my router failure

So we just upgraded our cox service from 300mbps modem to 500mbps trash can modem that has what appears to be 2 LAN ports to provide further external capabilities. I have COX Homelife plugged in one ...
Bruce's avatar
Bruce
Honored Contributor III

Both the wired and wireless connections drop?

What type of cable connects the modem to your router...Cat-5, Cat-5e, Cat-6, etc?

The modem has 1 WAN port and probably a Switched port for Homelife.  Are the ports marked as such, or are they marked "WAN?"

famuv5's avatar
famuv5
New Contributor
4 years ago

Bruce so I stand corrected. The ports are labeled Ether 1 and Ether 2 and in the modem settings Ether 2 is associated with my Homelife and Ether 1 is identified as WAN which is where I have my router plugged into.