Forum Discussion

bnhcks's avatar
bnhcks
Visitor II
3 months ago

Lakeview Internet Service Recurring Outages

Why do we have outrages so often in Lakeview New Orleans?

  • bnhcks
    Thank you for joining our Cox Community Forums, where we encourage our customers to discuss topics relating to our services. I'm sorry to hear you have been experiencing impacts.

    I'm not able to look up outage information by city or zip code, but I believe I have located your account using your forums login information and am not seeing any detected issues in your area. While we often don't have any details available as to the cause or the work completed to resolve an outage, you would see a notification to let you know when we are aware of trouble by signing into the Cox app or entering your address at https://www.cox.com/outage. You would also see an estimated time of repair if available.  

    You can troubleshoot in the Cox app during times where you may be experiencing difficulty with your service and if you require additional assistance, you can reach us on Twitter at @CoxHelp, visit us on Facebook, or by email at cox.help@cox.com 24 hours a day. 

    Because your post falls outside of the purpose of our forums, and this topic is not one that another community forums user can help with I will be turning off replies to this thread.