Forum Discussion

DavidinSurprise's avatar
DavidinSurprise
New Contributor
4 years ago

Kingswood Parke (Surprise, AZ) Recently infrastructure was updated here now internet keeps dropping

Seven days ago COX made changes to the infrastructure to our community. Numerous folks mentioned recurring outages since then. I have had outages up to five times a day that I'm aware of. I received ...
connection issues
ConnectionLoss
Cox
outages
JonathanJ's avatar
JonathanJ
Former Moderator
4 years ago
@ DavidinSurprise


I'm truly sorry that you've had such a bad experience with us! I'd like the opportunity to assist you with your internet issues. I simply need a few details in order to access your account information. Please email your address and full name to cox.help@cox.com so I can investigate this for you!

Jonathan J
Cox Moderator