Forum Discussion
I feel your pain... Im on Outskirts of NOLA area in St Rose... Upload issues are horrendous I got emails to send and virtual meetings to attend in the early morning hours and sometimes at night... the 0.02 Mbps to 0.04 Mbps upload speeds that seem to follow a pattern... ** upload from 4 to 8 am 0.02, gets better around 8 Am 1.2 Mbps, byt 10AM up in the 15 Mbps range....by noon works as intended (30 Mbps) until about 4 to 6 PM, then its back to **... 0.02..
They need more Fiber alternatives... I've been having to use Cellular Hotspot devices for any actual usable service.
Hopefully Tmobile starts offering their home internet service here soon.
Tired of calling or using the chat option to try and report an outage... everything is always fine they say... lets reboot the modem they say... again.. lets line up a tech... if its a good tech he puts in a maintenance ticket for the node thats oversubbed or has a broken amp... if its a bad tech you might get a new drop line... (ive had multiple...)
Only issue ive ever had with cox has been upload issues... never in the home...
Ill be running pingplotter and tracert and filing a complaint as well....
Same thing happening in Metairie. It's almost always worse at night, even in the middle of the night.
- BenS13 years agoFormer Moderator@Precglide
I know that having unresolved internet issues at night is frustrating. Please email us at cox.help@cox.com with your full name/full address so we can schedule a technician for you.
Ben S.
Cox Support Forums Moderator
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