Forum Discussion
- stkeaNew Contributor II
And before support responds by asking me to reset the modem or unplug for 10 seconds, I have followed all of the troubleshooting steps.
- stkeaNew Contributor II
20 minutes later and my fastest download speed to this point has been 30mbps down and 18 up...
- KevinM2Former ModeratorHi Stkea, I am including some troubleshooting information on ways to achieve Gigablast speeds.
www.cox.com/.../achieving-gigablast-speeds.html
www.cox.com/.../understanding-speed-test-results.html
www.cox.com/.../fixing-slow-wifi.html
Your modem levels are outside of our preferred specifications, meaning, I'm seeing signal issues. Please make sure all connections in the home are secured tightly and free of damage. -Kevin- jonathonjosephContributor
Kevin why are you guys selling gigablast packages still when your network cant even handle the packages you have already sold?
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