Forum Discussion

Morgan1982's avatar
Morgan1982
Contributor II
5 years ago

Its back!! Hopefully Becky is still here in the forums. Im getting constant packet loss at hop 2.

Any moderators that could look in to this would be great. The loss % will be anywhere from 2% to 35% and it is constant. I spoke with an agent on the app messaging but he said he had no idea what to ...
connection issues
Lag spikes
packet loss
JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@Morgan1982


Currently, there's an outage in the area technicians are still engaged towards a resolution with no ETR. You can view outages and sign up to receive alerts on www.cox.com/.../outages.html. If you're still having an issue after it's been resolved please email your full-service address and full name to cox.help@cox.com.


Jonathan J
Cox Moderator
  • Morgan1982's avatar
    Morgan1982
    Contributor II
    5 years ago

    Problem still persist. Ill send a pic soon. 

    • DustinP's avatar
      DustinP
      Moderator
      5 years ago
      Hello Morgan1982,

      There is currently an outage investigation open in your area, though at this time there is not an estimation as to when this will be cleared. You may check the Cox App periodically to see if there has been any update to the ETA.

      Dustin
      Cox Forum Support Moderator
      • Morgan1982's avatar
        Morgan1982
        Contributor II
        5 years ago

        This is the 6th outage in 2 weeks. Every time i check the cox app it says an outage. 

  • Morgan1982's avatar
    Morgan1982
    Contributor II
    5 years ago

    Hop 2 still showing 2.85% loss all the way down to the target ip. Also now since the outage "fix" my router/modem i rent from you guys is showing packet loss. The loss from my router isnt going down the line so who know why its showing now after a 100+ test.