Forum Discussion
Mark_in_NWA
New Contributor
I’m about to downgrade back to 300...Gigablast has been nothing but a problem. Connection drops EVERY day sometimes 3 and 4 times a day, and slow downs are constant.
We didn’t have these issues with the 300 service and since we often work from home we’ll take consistency over super speed promises. I’m using my ipad’s data plan to reply now just to reply on this forum.
I’ve replaced the Panoramic modem, invested in a $100 Rocketfish spike/data bar that has a coax in/out (at the suggestion of my Cox Solutions store advisor) and no difference.
I’m calling to downgrade today.
Allan
7 years agoModerator
@Mark in NWA. We do not recommend running a coaxial line through a surge protector such as the Rocketfish. Please run the coaxial line directly to the modem and let us know if there is any change with the service. -Allan Cox Support Forums Moderator
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