Cox technician came to my house, requested a change on a node, and drove away with my 300MB service fully functional.
DOCSIS to neighborhood node...I wonder if the change is still in affect?
The latest Tier 2 technician said there is a clear misconfiguration, and that the Maintenance team should recognize this:
transport methods
serviceable docsis 3.1 gig available
however active transport method shows hfc with active transport method description shows as coax (gig not available)
Apparently this is a configuration that is limiting the speeds to 350Mb or lower. One channel is set for 1Gb, and the other is throttled to 350Mb. (How the Tier 2 technician explained it.)
