Forum Discussion

maliciousman's avatar
maliciousman
New Contributor II
7 years ago

Issues with Gigablast and the HORRENDOUS "support" I have received from Cox.

I upgraded to GigaBlast on September 27th. What I have experienced since that time is nothing less than consumer neglect. It's absolutely absurd what I have to go through to get the service I'm payin...
bad service
BadBusiness
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Bruce's avatar
Bruce
Honored Contributor III
7 years ago

I'm curious about your monitoring.  What specifically is horrendous?

How do you "monitor speeds"...speed tests or your modem page?

In addition to your signal levels, what are the results of your tests?

Are you using a wire or wireless connection to test?

If wire, specific type of wire or adapter?

If wireless, specific type of wireless card?

  • maliciousman's avatar
    maliciousman
    New Contributor II
    7 years ago

    Speedtest.net. Fast.com, etc. My speeds range between 7-350Mb down, and 30-50MB up. It varies throughout the day. Yes I'm testing directly wired to the modem. The router is a LInksys EA9500 with current firmware, and basic configurations. I have made all the appropriate settings on the router, and have ruled it out based on the experience of the technicians plugging in new modems, and getting the same results on their LAN speed tester.