Forum Discussion

Mindseye11's avatar
Mindseye11
New Contributor
6 years ago

Is it common practice each time we transfer service because of a move there is a hard check run on our credit report?

Is it common practice each time we transfer service because of a move there is a hard check run on our credit report? I have to move every year or so because of my job and i'm shocked to know my on time payment history means nothing.

I wasn't even asked if the credit check was okay or told it would happen. I own my own modem and only require internet service. 

https://ibb.co/fGS2RJ9

  • Allan's avatar
    Allan
    Moderator
    6 years ago
    @Mindseye11, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Allan, Cox Support Forums Moderator.