Forum Discussion

Omaha_Geek's avatar
Omaha_Geek
New Contributor
7 years ago

IPv6 does not work IPv6 domains without AAAA records.

I'm unable to reach microsoft.com or apple.com when my router has IPv6 enabled.  According to the tool found here https://ready.chair6.net/, neither microsoft.com nor apple.com have AAAA records.  I ...
Becky's avatar
Becky
Moderator
7 years ago
Hi Omaha Geek, it's possible this is related to an issue affecting Cox Omaha customers since yesterday. Our network engineers are investigating an IPv6 issue when accessing certain websites such as Apple.com, CNN.com, FoxNews.com, and Netflix.com. Network traffic to the affected websites go through an Akamai peering point, so we're working with Akamai and hope to have the issue resolved soon. -Becky, Cox Support Forums Moderator
  • RDL's avatar
    RDL
    New Contributor
    7 years ago

    Becky, appreciate the update. Actually I've been experiencing this outage for these sites and others since Monday evening this week. Glad it's being worked on and hope resolved soon. Will Cox post an update somewhere when it is? Was disappointed there was no alternate customer notice was provided. Almost reset my router/modem to factory settings thinking it must be on my end before I had called Cox yesterday.

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi RDL, sorry that you went through the factory reset! It took our network engineering teams a while to get a handle on exactly what was happening and create an incident ticket. I'll update you as soon as the issue is resolved. That way, we'll be able to verify that all websites are working for you! -Becky, Cox Support Forums Moderator
      • Andrew_Wees's avatar
        Andrew_Wees
        Contributor III
        7 years ago

        Becky were facebook and mymedicare.gov on the affected list?  around 6P.M. today they started working again.

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi Everyone, this issue has been isolated and resolved. Is anyone still experiencing issues when trying to access different websites? -Becky, Cox Support Forums Moderator
      • RDL's avatar
        RDL
        New Contributor
        7 years ago

        I've been consistently fine now since Thursday AM this week!