Forum Discussion

dannyocch's avatar
dannyocch
New Contributor
2 days ago

Ip address is in another state.

For some reason, my IP address says I live in Rhode Island. I don't. I live in Central Connecticut and have never lived in Rhode Island. Apparently the only way to fix this is by going to the cox store with my modem to be corrected. Which I'm going to have to do. Which is unfortunate because I live many miles away and walk. And it's 90 degrees outside. I think that this problem has absolutely nothing to me. Cox should fix it without me doing anything. It's not like I screwed something up. It's been 2 years. I've called several times to ask if this was possible and was told there's no way my IP address could be anywhere but my home area. They have vehicles and I don't and it's their fault 

1 Reply

  • LatitiaS's avatar
    LatitiaS
    Moderator
    2 days ago

    Hi dannyocch,

    IP addresses are assigned automatically through our Dynamic Host Configuration Protocol (DHCP) servers.  The lease for the IP address assigned to your equipment typically lasts 24 hours, but it can automatically renew anywhere between 12-24 hours after the lease is issued.  When you reboot your modem, the Dynamic Host Configuration Protocol (DHCP) server tries to set up your connection using same parameters that were previously set for your modem.  If the same IP address is available, the DHCP server simply refreshes the lease; otherwise, you will be assigned a new IP address based on the pool of available addresses.  In the network settings of your device, verify that your TCP/IP settings are configured dynamically, not statically, with no assigned DNS servers.  Since our IP addresses are assigned dynamically, there is no method for changing an IP address.  If you unplug the device connected to your modem for more than 12 hours, there is a possibility that it will be issued a new IP address.  This is not a guaranteed method to obtain a new IP address, however, we do not have a way to force our system to change the IP address for modems connected to our system.  

    Hope this helps.

    Cox Support Forum Moderator