Forum Discussion

JWH1995's avatar
JWH1995
New Contributor
6 years ago

Intrusive malware-like popups

Recently, upon accessing a site via a non HTTPS connection, I have had an intrusive malware-like pop up appear, 2 or 3 times now, saying that our TV equipment is oudated and needs to be upgraded, which is a crock, since it works fine. Cease these invasive pop ups immediately or we will be switching to Verizon. Especially if you reply with some automated BS and lock the topic.

  • Bruce's avatar
    Bruce
    Honored Contributor III

    I searched 1 (800) 560-8131 and nothing Cox-related results.  I'm not testing the URL.

    Does UBlock allow you to right-click the pop-up to block?

    • JWH1995's avatar
      JWH1995
      New Contributor

      Haven't tried, but yes, it should be able to.

      • KevinM2's avatar
        KevinM2
        Former Moderator

        @JWH1995, this is a valid pop-up that customers receive when they are advised to upgrade their equipment. Can you please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com? We'd like to look at your account services in greater detail. -Kevin M. Cox Support Forum Moderator

  • Bruce's avatar
    Bruce
    Honored Contributor III

    It may not be Cox but like you hinted...malware.

    Malwarebytes is a reputable, free program.  Adblock Plus is also a good browser extension.

    • JWH1995's avatar
      JWH1995
      New Contributor

      I use UBlock Origin and MBAM Premium. These popups are legit and other people have complained about them in the past.