Worst service ever. Why do I have to keep setting, resetting or calling for my internet. Had a technician come out. He was here 5 minutes, he said nothing was wrong. Really! Internet that goes out twice a day. Their excuse is that it is maintenance. Crappy service. Just waiting for contract to get over.
Did you want to troubleshoot here? If so, let's start with what model modem you have? I am going to guess by your other posts that it is some kind of Panoramic one? Maybe the white one? Keep in mind this is a user based forum. If you want to troubleshoot with Cox you can email them at cox.help@cox.com.
Maybe it is maintenance. Contact cox.help@cox.com and provide your full name and service address. Ask them if maintenance is being performed in your area.
You didn't reply when I asked you this in November, but I'll ask again. Are you sure you aren't having power fluctuations? Do you have a battery backup?
