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Catsilverteeth's avatar
Catsilverteeth
New Contributor
4 months ago

Internet

I have been a customer with Cox for over 20 years with no breaks. I am now about to find alternative internet options. It seems that just about every night I have an outage. It also seems that it inevitably is during a live sporting event.  One more outage this month and I am out.

13 Replies

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  • I am sorry to hear about your service issues. When you have a moment, can you please email cox.help@cox.com with your name, address, and link to forum thread. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com

  • CurtB's avatar
    CurtB
    Valued Contributor III

    Is anybody else tired of seeing first-time posters threaten to leave if whatever there problem is happens one more time?  Almost invariably, some other yahoo will "Like" it.  Just once I'd like to see a moderator say "Sorry to see you go.  Goodbye".  Moderators are always polite though, so that will never happen.  But I'd give a thumbs up if it did.

    • rubbishbuster's avatar
      rubbishbuster
      New Contributor II

      I'm not, I am tired of seeing white knights shill for a lowsy ISP monopoly that doesn't value their customers because they have no obligation to when they are the only game in town.

      • CurtB's avatar
        CurtB
        Valued Contributor III

        I believe we have yahoo sighting.  This is a user forum.  If peope want to threaten to leave, they can leave.  Cox may care, but I don't.

    • nickj111's avatar
      nickj111
      New Contributor II

      I'm not tired of it! I'm tired of my expensive internet being out. 

    • Catsilverteeth's avatar
      Catsilverteeth
      New Contributor

      This was supposed to go to Cox.  So should all comments on this forum be positive and uplifting snowflake?  Cox service has been atrocious recently and they should be made aware.  Go back under your rock.

      • CurtB's avatar
        CurtB
        Valued Contributor III
        Catsilverteeth wrote:

        One more outage this month and I am out.

        If you provide pertinent information, contributors in this forum will try to help you.  If you just want to vent, contact cox.help@cox.com

        Venting in a user forum is like a drunk cowboy in an old-time western facing an angry crowd in front of the jail and yelling "Get a rope!"  You're trying to stir an impassioned reaction from like-minded individuals who will claim anyone who doesn't support their position is defending Cox.  I don't defend Cox and I don't support 'drunk cowboys'.

        Threatening to leave in a user forum is like a little kid on a playground saying he's going to "take my ball and go home" if things don't go his way.  Go ahead.  I doubt anyone actually believes you'll leave, but no one will care if you do.  Since you're still here, you must not have had any more outages.  But there are two weeks left in the month so there's still time.

  • nickj111's avatar
    nickj111
    New Contributor II

    Curt must work for Cox. Who defends terrible service? Obviously he spends too much time on the Cox forum, which is weird and a little sad. 

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor

      Maybe he, like the rest of us, are tired of ranters who don't want to troubleshoot. Do you think anyone here cares if you leave Cox?

      • nickj111's avatar
        nickj111
        New Contributor II

        If you don't like it here, leave. 

  • nickj111's avatar
    nickj111
    New Contributor II

    And you're absolutely right, most of us don't want to troubleshoot. We want our internet to work. 

    • CurtB's avatar
      CurtB
      Valued Contributor III
      nickj111 wrote:

      most of us don't want to troubleshoot.

      You're having Internet outages, but you don't want to troubeshoot the problem.  What are we supposed to do about it?  This is a user forum.  Either contact cox.help@cox,com or move  from the bridge you're living under to one with better Internet service.  

  • Rob_A's avatar
    Rob_A
    New Contributor

    Would love to hear alternatives.  I have had constant disconnects with internet and cable and 3 techs.  My company even sent me a new laptop.  Very difficult to work when you freeze and are constantly reconnecting a VPN!