Looks like your part of AZ hasn't got the upstream OFDMA channel upgrade yet. Most of AZ has it by now I think. You don't even have 8 upstream channels yet. Just 4 regular and 1 skinny. Maybe they are in the process of upgrading or changing the upstream frequency around. Was the technician an in-house tech. or a contractor? If contractor, try to schedule another technician and ask for a in-house. They can't promise it but they can possibly request it from dispatch. They are better trained, have more time and better tools to isolate the issue. If the technician was in-house, try filing a informal FCC complaint.
As for what you can do, have you eliminated all splitters in the house? Do you have a direct line from outside to the room the modem is in?
Thanks for the reply.
All of the techs they’ve sent out are contractors, and really didn’t tell me anything useful other than they’d put things in their reports that I’ve never heard back on. They replaced one splitter I think a while ago and some item in the box in my front yard they said “melted”, but didn’t find any other issues. I was talking to my girlfriend last night and her apartment which is about 15 minutes away from me just got upgraded to 100 up a few days ago.
I can try asking for an in-house technician, but unfortunately this issue seems to be happening mostly in the evenings in my experience and is so intermittent that it never seems to manifest itself when a tech is here, so they never look at anything. Maybe an in-house tech is different, I don’t know.
The line in my office goes straight to the modem, so I’m unsure if that’s directly from outside to the modem. I’m. It sure how to tell or not.
I’m a bit baffled why my neighborhood hasn’t received the upgrade yet. A little communication from Cox about upgrade plans and ETAs would probably go a long way here to curb some frustration.
