I moved in a house in December 2019. From then until mid September everything was great I had speeds of 950 megs on gigablast plan. Around then there was an outage, Cox said it got fixed but I still had no internet.
A tech came out and fixed something in the outside utility box and everything was good again but he said underground to utility box from my house needs to be replaced. I went with it of course.
They came out and replaced the underground cable and all of a sudden I was getting speeds below 600 megs. Another tech came out again and said he was getting a gig at the utility box “tap” but I couldn’t have a gig at my house 40 ft away because of covid, and by the way cox only guarantees “up” to a gig.
I was like great then why don’t I just pay for what I have and just like that he was on the phone to dispatch and had them downgrade my plan to 500 megs. Now I’m sitting here like what just happened lol.
I guess my question is would covid cause my internet to be permanently slower overnight just like that?