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SimpleCajundude's avatar
SimpleCajundude
New Contributor

internet speed did not increase after upgrade

Recently upgraded service from 150mbps to 500mbps, and the speeds still only top out @ 150mbps across all devices.

My network is capable of well over 1gbps throughput, after chatting with an agent my issue is still not resolved.

Any advice would be appreciated. 

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  • WiderMouthOpen's avatar
    WiderMouthOpen
    Honored Contributor III

    Howdy. First, what model modem and router do you have? Next, how are you testing, via ethernet or Wi-Fi? Last, do you have any QoS on your router which might be defining your speed?

  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    test with a single device connected direct to the modem via ethernet, and see what your speed is.