Forum Discussion

SimpleCajundude's avatar
SimpleCajundude
New Contributor
3 years ago

internet speed did not increase after upgrade

Recently upgraded service from 150mbps to 500mbps, and the speeds still only top out @ 150mbps across all devices.

My network is capable of well over 1gbps throughput, after chatting with an agent my issue is still not resolved.

Any advice would be appreciated. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor II
    3 years ago

    Howdy. First, what model modem and router do you have? Next, how are you testing, via ethernet or Wi-Fi? Last, do you have any QoS on your router which might be defining your speed?

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    3 years ago

    test with a single device connected direct to the modem via ethernet, and see what your speed is.