Forum Discussion

ArizonaDon's avatar
ArizonaDon
New Contributor III
6 years ago

Internet slows to 5-6 mbs

Hi there. I have a very strange issue with my Cox service. Every morning I have to reboot my router because my service slows to 5-6 mbs.   This is for all wireless connections and all Eth...
bearone2's avatar
bearone2
Contributor III

are you rebooting your own router or the panoramic modem/router?

Disappointed_RI's avatar
Disappointed_RI
New Contributor II
6 years ago

I have no network gear.  I'm using the panoramic modem/router.  And yes rebooting that.

  • bearone2's avatar
    bearone2
    Contributor III
    6 years ago

    i was asking the op.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    @Disappointed RI, while your modem levels appear to be within our preferred specifications, I am detecting intermittent packet loss. Packet loss can be one of the causes of slow speeds, especially on a hard-wired connection. Please also make sure there are no loose or damaged connections in the home. For further assistance, we encourage you to reach out to us at cox.help@cox.com, Twitter or Facebook. Our next course of action would be to send out a service technician to diagnose and correct this issue. -Kevin M. Cox Support Forum Moderator
    • ekhawaii's avatar
      ekhawaii
      Contributor
      6 years ago

      KevinM2...you say the user has "intermittent packet loss"...could you tell us what you use to determine this.  Is it from a CMD line, or PingPlotter or is it an internal COX tool, that we have no access to.  I always see the Cox moderators tell user about signal levels and packet loss.  I have myself logged on to my modem and yes, I see power values that I'm told are slightly outside perfect ranges.  I have moved the modem infront of the splitter, and have noticed an improvement.  HOWEVER, my COx speedtest Uploads values still remained at 5-6Mbps....had 10-11 2 wks ago.  I too see better uploads to servers across the country than to my local OC Server.

      I have used ping -n 50 cox.com and see No packet loss, however, when I run PingPlotter to cox.com....I see packet loss to hop #6 or 30% or so.  Cox keeps saying its the modem power signals and probably my splitter, and doesn't address the Hop#6.

      So, you determine the user has packet loss that is part of his problem.  I'm asking how you determine this and what Cmd or tool you use.  Do you use Ping to his IP or something else to get %PLoss?

      • CurtB's avatar
        CurtB
        Valued Contributor III
        6 years ago

        ekhawaii. I ran Cox speed tests to Atlanta and to Orange County.  Download speeds were exactly the same, but the upload speed to OC was 25.4% of the speed to ATL.  There appears to be an issue with the server(s) in Orange County that Cox uses for their speed test.  

  • ekhawaii's avatar
    ekhawaii
    Contributor
    6 years ago

    Ok CurtB...maybe WiderMouth or Bruce will see this reply about Packet Loss measuring to a modem directly.

    So Cox told you that this options of image posting is not available too.  Strange how we actually see many many inserted images from clipboards...since we do not see our file tree in any browser...just confused.  Wish someone could comment on their success