Hi EdmUse, we recognize that your time is valuable, and we would be grateful for the opportunity to work with you on a resolution. What issues are you experiencing specifically? Are you on a hard-wired connection or wireless connection? Are all devices experiencing this? -Kevin M. Cox Support Forum Moderator
Everything is hardwired. (I do have a wireless). I have a fairly strait forward setup; SB8200 (SB6182 right now...), PFSense nat firewall, and a few desktops hardwired.
When the SB8200 starts having problems, I noticed that my PFSense starts alerting that it's having packet loss to the external gateway. I lose IPv4 TCP first, but strangely enough, UDP seems to last a few minutes. (I assume that's what my voip client uses).
It's difficult to troubleshoot because it stays online for a few days before it goes offline. Regardless, I do see issues with gateway checks regularly, usually during off hours.
Last night, I used the link provided above for signal levels and found that a few aren't in spec. I noticed other providers (comcast, etc) have pushed firmware updates for the SB8200 and am wondering if cox needs to do something to add whatever is needed for that.
Hello EdmUse. I recommend temporarily bypassing the wireless router and see if you continue to experience the issue. This will eliminate the router from the equation and give us a better idea of what is causing this issue. Thanks. -Allan Cox Support Forums Moderator.