Internet service shifted from coaxial cable to fiber optic???
I've lived in my home for 3 years and had Cox bundled services (TV, Internet, Phone) for the entire time via coaxial cable. When we moved into the house there was a fiber optic connection (I believe) in a bedroom, which the previous owner had used as an office. When we ordered our Cox services they set everything up through the coaxial cable ... all good. Last month I received an email from Cox that my modem was eligible for a free upgrade, so I went to the local store and got a new modem. While I was picking up the new modem the clerk said he had already activated it and I could just swap it out and return the old one. When I arrived home the old modem had already been deactivated so I proceeded to swap them out, only to discover that the new one wouldn't connect, either through the PC via ethernet or WiFi from my phone. I called Cox and went through 3 tiers of customer support ... to finally be told that my area is now a fiber optic area and the cable couldn't be used, and there was nothing they could do to get this new cable modem activated TWO HOURS after deactivating the old modem. So now I have no internet and no phone service, until a tech can come out to the house and see what needs to be done to get the fiber optic service operating!!! How does this happen without anyone from Cox mentioning that this was going to be an issue?? Who at Cox decides to shift an area from cable to fiber optic service and doesn't bother to tell anyone in the affected area??? Has anyone else had this happen to them? I was very polite with all the phone support folks, who were only trying to help - but if there was a way to get a hold of somebody in management who allowed this situation to become so screwed up, the conversation would be very different. Hope this finds its way up the chain ... but not holding my breath.