This doesn't sound right. Did you notice any trucks with large spools of cable and crews digging trenches in your area during the past year(s)? Did the crews also dig a trench in your yard or pull cable? This would indicate your area is now a fiber area. Cox would not just disconnect you from your neighborhood node without wiring your house.
Send an email to cox.help@cox.com with the following and request a rep activate your modem:
- Full Name
- Complete Address
- URL of This Post
Upload a pix of this fiber connection in the bedroom.
Hey, Bruce. Verify this for me or tell me I'm wrong. If the cable from the tap to the customer’s house wasn’t replaced and all the internal wiring and the modem are the same, wouldn’t Cox changing the main line from cable to fiber be transparent to a customer? Wouldn’t the only noticeable difference be a likely improved signal?
From the neighborhood node to the house wasn't replaced? Yes, it'd be transparent to the customer because the neighborhood node would be converting the signal from light to electrical.
Light being immune from EMI, yes, much better signal...that is, if OP had a noisy signal.
Wouldn't the main line from neighborhood node to the tap have to be replaced too? I thought the tap converted the signal. If that's not the case, then wouldn't my neighbor, who shares the tap, and I both have to change our internal wiring if one of us wanted to change to all fiber? Wouldn't Cox have to replace the line from node to tap then? I'm asking because this is your bowl of rice, not mine.
Thanks for the reply. All three support folks I spoke with tried to activate the modem, with each one bumping me up to a more senior rep when they were unable to. The explanation from the final one went on to say that their system was not allowing them to activate the modem because my area has been designated for fiber and new (or in my case, replacement) modems must be fiber. Apparently they're intending to shift homes to fiber as accounts transition. A tech is coming out tomorrow so hopefully I'll get the full story then ... no telling how much the phone reps actually knew beyond what their screens were telling them. I do indeed have a fiber ONT in the bedroom; and one of the support folks seemed to think it's been here for 7 years and was surprised they had been able to activate the cable modem three years ago. Sounds to me like their training needs to catch up with their technology.
Maybe the previous occupant had Fios but Cox couldn't support fiber seven years ago. Now Cox can.
So...until Cox makes the "shift," you'll have no service from Cox. Does Verizon serve your neighborhood?
Seven years ago, could residential satellite dishes send signals into a home via fiber?
