Thanks for the reply. All three support folks I spoke with tried to activate the modem, with each one bumping me up to a more senior rep when they were unable to. The explanation from the final one went on to say that their system was not allowing them to activate the modem because my area has been designated for fiber and new (or in my case, replacement) modems must be fiber. Apparently they're intending to shift homes to fiber as accounts transition. A tech is coming out tomorrow so hopefully I'll get the full story then ... no telling how much the phone reps actually knew beyond what their screens were telling them. I do indeed have a fiber ONT in the bedroom; and one of the support folks seemed to think it's been here for 7 years and was surprised they had been able to activate the cable modem three years ago. Sounds to me like their training needs to catch up with their technology.
Maybe the previous occupant had Fios but Cox couldn't support fiber seven years ago. Now Cox can.
So...until Cox makes the "shift," you'll have no service from Cox. Does Verizon serve your neighborhood?
Seven years ago, could residential satellite dishes send signals into a home via fiber?
