This doesn't sound right. Did you notice any trucks with large spools of cable and crews digging trenches in your area during the past year(s)? Did the crews also dig a trench in your yard or pull cable? This would indicate your area is now a fiber area. Cox would not just disconnect you from your neighborhood node without wiring your house.
Send an email to cox.help@cox.com with the following and request a rep activate your modem:
- Full Name
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Upload a pix of this fiber connection in the bedroom.
Hey, Bruce. Verify this for me or tell me I'm wrong. If the cable from the tap to the customer’s house wasn’t replaced and all the internal wiring and the modem are the same, wouldn’t Cox changing the main line from cable to fiber be transparent to a customer? Wouldn’t the only noticeable difference be a likely improved signal?
From the neighborhood node to the house wasn't replaced? Yes, it'd be transparent to the customer because the neighborhood node would be converting the signal from light to electrical.
Light being immune from EMI, yes, much better signal...that is, if OP had a noisy signal.
Wouldn't the main line from neighborhood node to the tap have to be replaced too? I thought the tap converted the signal. If that's not the case, then wouldn't my neighbor, who shares the tap, and I both have to change our internal wiring if one of us wanted to change to all fiber? Wouldn't Cox have to replace the line from node to tap then? I'm asking because this is your bowl of rice, not mine.
The tap or NID or NIU on your house would only connect to whatever technology of the Internet provider (fiber or copper). It wouldn't convert the signal but accept the signal as is from the pedestal or neighborhood node.
You could change your internal wiring to fiber if you wanted, but you couldn't connect it to the demarc of Cox because Cox has coax connected to your demarc. Since your tap is connected to the pedestal with coax, Cox would be looking for a DOCSIS to authenticate and not an ONT.
If Cox told the OP his or her residence is only configured for fiber, this sounds like it was news to the OP because somebody ran fiber within the residence without he or she knowing.
Yes, if Cox told the OP his or her residence is configured with only fiber, somebody would have had to replace OP's wiring and tap and install an ONT.
