Forum Discussion

Nem's avatar
Nem
New Contributor
5 years ago

Internet service degraded since 04/30. I call every 2 days and every time I get the same answer: the service will be fixed in 2 days.

I've been having issues since 4/30. Customer support tells me that there is an outage in my area and the issue will be fixed in 2 days. Cox website under my profile gives me the same information. I get a text message every night the the technicians are working on the issue: "Cox: We're still working to restore service. If there is an update on the status of your Outage, we'll text again at 7:30 am. You can also text UPDATE anytime."

Questions:

- are there real COX support agents on this forum?

- if yes, what in the world is going on with my service?

- cox increased everyone bandwidth to 50mbps - if cox can't handle the load, why did you do it? 

 

  • Nem's avatar
    Nem
    New Contributor
    5 years ago

    So I started chatting with an agent and sent him/her the link to this post. She/he said they are not allowed to access cox forum. 🙂

    • CrystalS's avatar
      CrystalS
      Former Moderator
      5 years ago
      Hello Nem, not every technical support agent can access to Forums and only the Forums Moderators can access and reply to our customers. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

      Crystal
      Cox Support Forum Moderator
      • Nem's avatar
        Nem
        New Contributor
        5 years ago

        Sounds good. Email sent to : cox.help@cox.com

  • felicityc's avatar
    felicityc
    New Contributor
    5 years ago

    While normally I hate cox and their service, ignoring the millions of dollars in subsidies the government gave them, this is probably the most active, overused period of the internet + electronic services and communications infrastructure of all time and probably will be for the next couple of decades (assuming things calm down).

    so what in the world is happening? covid-19

    what will cox do? idk. i dont have a datacap i guess.