Internet Outages
Why does my internet connection go out multiple times throughout the day!?!? Whenever I call Cox for assistance, they tell me they can send someone out to look at it, but it’ll cost me $75 dollars be...
Forum Discussion
Hi,
I apologize for the trouble you are having with our services. We want you to be able to use our internet service without any issues. I will be glad to look into this. If a tech visit is needed to fix the issue, there is no charge for the visit if the issue is determined to be caused by a piece of cox owned equipment or any wiring outside the home. There can be a $75 charge for the tech visit if the problem is caused by a piece of equipment not owned by Cox or the wires inside your home. Please contact us privatly so we can look into the issue you are seeing. Our email address is cox.help@cox.com Please include your name, full street address, and a link to your forum post.
Greg
