Forum Discussion

mordan1959's avatar
mordan1959
New Contributor
2 months ago

INTERNET OUTAGES

I'm in my second month a Cox internet customer.  I've been down a lot (6 times), I hated my old internet provider but I never had this kind of problem. Hate to whine but in 2024 and the amount I pay for this, does not make since, Researching  where to go. Need Help.

3 Replies

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    What do you need help with? Are you down now? Slow speeds? I don't think you will find much help here finding another ISP though.

  • Hi Mordan1959,

     

    I am sorry to learn of your troubles.  Please reach us on Twitter at CoxHelp, visit us on Facebook, or by email at cox.help@cox.com.  Please include your full name, complete street address and details of your issue.  We can investigate what is happening with your services.  

     

    Cox Support Forums Moderator
     

  • Darkatt's avatar
    Darkatt
    Valued Contributor III

    People tell me where to go all the time. Obligatory joke out of the way now - - - Are you using the cox pano modem. or are you using your own equipment? Was the modem offline, or just spotty WiFi? Need some information to be able to provide some help with a resolution.