Internet outages
For the past month to months, we have been experiencing outages every few days lasting for several hours apiece. Cox always sent a message that says outages have been noticed in your area and expecte...
Forum Discussion
I'm in Providence, RI and been having issues for 3 weeks now. I've made several calls, 4 separate live chats, and keep getting dismissed. I keep getting the notification that there is an outage, when I've reported this I keep getting told "hopefully it gets resolved soon" or "I'm not seeing an outage in your area" (of course you aren't, it restored while I was on hold. And you're not going to tell me you can't see there was an outage and expect me to believe this). Getting really close to dropping cox at this point.
Hi Nok. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
