Solved
Internet outage
My WiFi has been out since 9 am yesterday. It finally came back on at 6pm today but now it’s 7:30 and it’s out again I have work that needs to be done on my computer that I need to finish. I don’t mi...
Forum Discussion
This is the second time today and the 4th time in the past 2 months that there's some sort of outage in my area. Why am I paying for services that I can't consistently use? I just replaced my modem because evidently no one informed me that for the Internet speed I have that the modem I had wasn't strong enough to handle it and now there's an outage til 9 pm my time?! I'm starting to feel like I should just cancel the service and go thru someone else. Cuz the price I pay every month, then I should get what I paid for. So what are you going to do to compensate customers who have to deal with this?
Hello jaimacc,
We want you to remain connected and informed when we are aware and working on a detected network issue. The company does not want you to feel you have to leave. Cox will add notifications to the Cox App to let you know we are aware of a possible network issue that may be impacting your connection to the network. For a list of retail modems that are supported with Cox and the speeds suited, you may check here. If you purchase a replacement modem, we can help activate it. We can also review your account for outage credit when you email us at Cox.Help@cox.com with your first and last name, complete address, and some insight of why you are emailing support.
