Internet outage
My Internet has been down since 8/3. My neighbor next door and behind me all have internet access, but not to my house. Why am I the only one in my area affected? After 5 days of working on this, the...
Forum Discussion
I live in a suburb on the west side of Cleveland, Ohio called Rocky River. We have been hit with some harsh weather/ storms the last few days causing the city to be in disarray, with many people not having power nor internet for over a week. But my concern is this, I work from home and rely on my internet service on a regular basis, but since these storms, I have had no service at all, and its not just me, its my entire street that only COX provides service to, and to cause even more confusion, we are the lucky street that has had no electrical outages at all....why has COX not restored service to our area when we have 100% functioning eclectic service...shouldn't we be the easy fix? I've been reading that they are following the lineman fixing electrical, but what about everyone else? This is unexpectable. I tried calling about the issue, they instead tried to upsell me on another service. I laughed and said how can you expect me to upgrade when what I have is not even working. COX COMMUNICATION.....do better, be better, please. Verizon is knocking at my door to switch.
Hi, I'm also in RR and dealing with exactly what you described. Did Cox ever provide you with an answer and time estimate?
NGB Hi, we can certainly take a look for you. Please send me an email to cox.help@cox.com and include a link to this forums post along with your full name and address. Thanks!
NGB, Oh they will reply. Unsure if its a bot or an actual person. The only answer I seem to get is that its being worked on and that they will get it up and running as soon as they can, that they are sorry for the inconvenience. I just pray the issue is fixed ASAP. As I stated before, we never lost power, so Id imagine we would be the easy fix opposed to those who have no power. FYI... I'm located on Pease drive off Center Ridge Rd, next to the RR Brewing company. Also...just to make me feel better, they did give me a credit to my account of $1.50...for going on four days of no service...how considerate of them lol
I'm in that same area as well. The Cox hotspot was working at Swinging Door on Wednesday, but doesn't work on Pease. Someone in another chat said that the actual location where the servers are doesn't have power. The internet for me went out at 9pm on Tuesday after the storm passed. Apparently the backup generators running the place died at 9pm and they've been without power since. Unsure how accurate that is, but it seems to make sense. I just want to know what their ETA is on getting power at their location is, so I can plan my weekend/next week accordingly since I work from home. But it seems like no one has even an estimate at this point.
