Internet Outage occurs daily around 1-2pm.
Hello Cox!
I am a new customer. A technician came out and ran new cable to my modem.
I have been having a daily internet outage that seems to occur each afternoon. Here are the logs from my Cable Modem... and the errors consistently look like this.
Any ideas?
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=00:40:36:6a:09:95;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; | |||
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=00:40:36:6a:09:95;CMTS-MAC=b4:de:31:2b:d6:43;CM-QOS=1.1;CM-VER=3.1; | |||
| Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv4 | |||
| 13:21:00 Thu Oct 29 2020 |
Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00:40:36:6a:09:95;CMTS-MAC=b4:de:31:2b:d6:43;CM-QOS=1.1;CM-VER=3.1; | |||
| 13:21:00 Thu Oct 29 2020 |
Notice (6) | TLV-11 - unrecognized OID;CM-MAC=00:40:36:6a:09:95;CMTS-MAC=b4:de:31:2b:d6:43;CM-QOS=1.1;CM-VER=3.1; | |||
| 13:21:05 Thu Oct 29 2020 |
Notice (6) | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=00:40:36:6a:09:95;CMTS-MAC=b4:de:31:2b:d6:43;CM-QOS=1.1;CM-VER=3.1; | |||
| 13:21:15 Thu Oct 29 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:6a:09:95;CMTS-MAC=b4:de:31:2b:d6:43;CM-QOS=1.1;CM-VER=3.1; | |||
| 13:21:15 Thu Oct 29 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 13:21:15 Thu Oct 29 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:6a:09:95;CMTS-MAC=b4:de:31:2b:d6:43;CM-QOS=1.1;CM-VER=3.1; | |||
| 13:21:15 Thu Oct 29 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 13:21:15 Thu Oct 29 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:6a:09:95;CMTS-MAC=b4:de:31:2b:d6:43;CM-QOS=1.1;CM-VER=3.1; | |||
| 13:21:15 Thu Oct 29 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 13:21:16 Thu Oct 29 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:6a:09:95;CMTS-MAC=b4:de:31:2b:d6:43;CM-QOS=1.1;CM-VER=3.1; | |||
| 13:21:16 Thu Oct 29 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 13:21:16 Thu Oct 29 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:6a:09:95;CMTS-MAC=b4:de:31:2b:d6:43;CM-QOS=1.1;CM-VER=3.1; | |||
| 13:21:16 Thu Oct 29 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 13:21:16 Thu Oct 29 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:6a:09:95;CMTS-MAC=b4:de:31:2b:d6:43;CM-QOS=1.1;CM-VER=3.1; | |||
| 13:21:16 Thu Oct 29 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 13:21:16 Thu Oct 29 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:6a:09:95;CMTS-MAC=b4:de:31:2b:d6:43;CM-QOS=1.1;CM-VER=3.1; | |||
| 13:21:16 Thu Oct 29 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 13:21:16 Thu Oct 29 2020 |
Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=00:40:36:6a:09:95;CMTS-MAC=b4:de:31:2b:d6:43;CM-QOS=1.1;CM-VER=3.1; | |||
| 13:21:16 Thu Oct 29 2020 |
Warning (5) | Dynamic Range Window violation | |||
| 13:21:40 Thu Oct 29 2020 |
Warning (5) | Unicast DSID PSN startup error | |||
| 13:21:41 Thu Oct 29 2020 |
Notice (6) | CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: ; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:6a:09:95;CMTS-MAC=b4:de:31:2b:d6:43;CM-QOS=1.1;CM-VER=3.1; |
