Internet outage in El Dorado KS
We live in El Dorado KS and we have been without internet for a week now. I have called in multiple times to try and get an update on when they might get it up and going and I always get the same re...
Forum Discussion
Hi TateGrasz. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
Lisa
I have called into Cox and I get the same answer everyday. No one can tell me when the internet will be back up. All I am trying to find out is when it will be back up and running. Seems like the whole town of El Dorado has Cox internet except the neighborhood I live in. So it seems like Cox doesn’t care if, or when, they will get it up and going. like I stated before if they truly cared there would be numerous Cox repair trucks in the area working on it and in the last week since it’s been down I have not seen a Cox repair truck anywhere near our neighborhood
