Internet outage for the last 4 days
The outage lasted 4 days. I don't have any confidence that it is fixed as of now. I would not be surprised if the service goes down again. The cox app does not work, the text subscription is unrel...
Forum Discussion
They did the same thing with us. My service was out for three days. I contact Cox and they said they were upgrading lines. So, they knew they were doing work and cutting off people’s internet and didn’t send a message or alert anyone? I work from home and that is unacceptable customer service. They said they would credit my account for the days we didn’t have service, but my bill just came in and no credits. Now my internet is out again today. This is the absolute worst company I’ve ever had business with and I cannot wait until Verizon Fios is available in my area.
cox credits take a billing cycle to show on paper bill which was printed before you requested credit. you can view your account online and see if the credit is there
- @KFOS
We like to take a closer look into this please email the full-service address, full name, and a link of this thread to cox.help@cox.com.
Jonathan J
Cox Moderator
