AJava and anyone else with this issue, I used the 54512 text based help this morning to connect with an agent who wrote:
"Thank you so much for your patience, the system is not showing me any outage in your area at the moment, however, it seems that your modem is not getting the correct internet signal from our end, causing the issues you are experiencing at home, I will proceed with the basic troubleshooting in order to resolve your connectivity issues."
then
" I will need to send a signal to your modem, this new and strong signal will refresh your equipment modem, resolving your connectivity issues."
The new and strong signal restarted my panoramic wifi modem. I also rebooted my laptop, other devices, and even my phone.
then
"Thank you so much for your patience, according to the system your modem is getting now the correct signal from our end, the signal that I just sent is stronger and actually can clean all the packet lost that your modem was getting."
YMMV, but I've noticed a consistent connection where before it would drop frequently and unexpectedly and it was wreaking havoc with work calls, webinars and videochats.
Worth a shot to ask whether Cox is seeing "the correct internet signal from their end" and, if not, whether they can send you the "new and strong signal" to clean all the packet loss. Good luck.
^^ Total nonsense. The "correct signal" was not a solution. I had a Cox tech come out today and he pretty quickly was able to diagnose what was wrong. He showed me his screen with half green and half red signals. Seemed like lots of noise on the line. Then, he removed an ancient splitter at the side of the house, had me use a coupler instead of a splitter inside the house, and he even went up the pole across the street to further diagnose the issue. It seems better now, not from a top download speed perspective, but definitely from a download/upload consistency perspective. I signed up for the the Cox support plan for $10/month so I didn't have to pay the $75. I was told I could cancel after 3 months. I figure $30 is worth it for better support, a home visit for hardware troubleshooting, and (so far) a noticeable improvement. Every signal on his screen was green before he left. Nice guy who spent some time explaining what he was doing.
