Use their Text support at 54512. It is better than email or waiting forever on hold.
Took months to get mine resolved. 2 years ago I tried to get Cox to remove vines growing on the line near the pole where it crosses a neighboring yard, but they would NOT take responsibility for servicing THEIR line. Over time it degraded the pole connection. In October they replaced my modem but still had issues and they got worse over time. I finally got a tech to come out about 6 weeks ago and he said the line was the issue and put in an order for a bucket truck to replace my line. That service was scheduled for more than a month later. THEN they only replaced the connector and NOT the line. Vines still pulling on the line. I AM VERY FRUSTRATED. Consumer Advocate Division was supposed to call me as I conveyed this to a support supervisor.
