Forum Discussion

nismonx29's avatar
nismonx29
New Contributor
5 years ago

Internet keeps dropping and reconnecting

 My internet has been dropping the connection like crazy for like a week now. The modems logs is filled with “ 2020-6-27, 20:24:05 Warning (5) Dynamic Range Window violation”. And “ Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=28:80:88:c6:47:80;CMTS-MAC=28:52:61:29:db:93;CM-QOS=1.1;CM-VER=3.0; “. I checked the cabling inside and it looks fine and has no splitters or amplifiers. Iv also noticed that time set on the modem is set not correctly. Would that effect anything?

connection issues
  • CrystalS's avatar
    CrystalS
    Former Moderator
    5 years ago
    Hello Nismonx29,

    This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S. Cox Support Forum Moderator