Internet keeps disconnecting randomly all day
Hello,
Hoping someone can help with figuring out what is happening. My internet drops randomly throughout the day and it is affecting my work now since I get disconnected during conference calls. ...
Forum Discussion
I have the same problem in AZ. Internet working intermittent every day, it started Monday 7/27/2020. The good thing is that we have a verizon hotspot and it saved the day (week), since my wife is working from home and kids are in remote learning.
Hello JuanC,
We absolutely want to help find the cause of the impact you're seeing with the intermittent issues every day. Please contact support for assistance with the issue you're seeing. You may email Cox.Help@cox.com with your address, first and last name, and a copy of this Forum address. If you wish to monitor the Modem to see if there are any signs of an issue reported in the log or signal, then you may open any web browser on a computer connected to the modem and type http://192.168.100.1 in the address bar for the Modem Configuration and press enter. If there is any issues accessing this, then please also share that when contacting support.
Dustin
Cox Forum Support Moderator
We absolutely want to help find the cause of the impact you're seeing with the intermittent issues every day. Please contact support for assistance with the issue you're seeing. You may email Cox.Help@cox.com with your address, first and last name, and a copy of this Forum address. If you wish to monitor the Modem to see if there are any signs of an issue reported in the log or signal, then you may open any web browser on a computer connected to the modem and type http://192.168.100.1 in the address bar for the Modem Configuration and press enter. If there is any issues accessing this, then please also share that when contacting support.
Dustin
Cox Forum Support Moderator
85032 has been intermittently dropping since the 21st of July and now the last three days in August. Speeds have slowed to a crawl. With school starting on Wednesday, this is unacceptable. I have Cox Panoramic WiFi with a rented modem/router combo. This is a Cox problem as it affecting everyone in Phoenix and the surrounding cities.
I am also in 85032. My modem disconnected again about an hour ago. For the last couple of months I am having to reset my Netgear CM1000 modem a few times a week. This is going to be bad for us since my wife just started teaching online. Is It worth buying a new modem, or will the issues just continue??
By my research, this is a Cox problem. I have a Cox rented modem and many other users that are having the same problem do as well. It has been widespread throughout Phoenix and Vegas so I am assuming that purchasing a new modem will not alleviate the problem as of right now unfortunately.
Same issue in 85310. At least twice a day for the past 3 to 4 weeks.
They always say you need a new modem. This happened to me and I was about ready to buy a new modem then all of a sudden all was working again and was told by a the tech who visited my house all was good and the problem was on the line.
This has happened to me 3 times when every time they blame my equipment until a tech visits and confirm I am good inside the house. That would have been 3 new modems I would have purchased. Another thing that bothers me is I could be down and they will say on the phone no other reports of lost of signal in my area it must be my equipment. Then 2 or 3 hours later they admit the area is down. Its very frustrating.
