December 20 - still no response or communication about this matter from Cox.
EDIT: I received a call from the same in home technician that validated packet loss while excluding my internal network back in September. He was very friendly and informed me that he would be checking my connection today, unfortunately the check was around 1:30PM on a Thursday, not during peak times of utilization.
I explained that the problem is almost entirely limited to peak hours, specifically mentioning nights (7-11PM) and weekends - to which I was told the issue would be passed on to the night crew to examine the neighborhood node during the evening.
No word as to when I'll hear back in regards to a test during peak hours.
I appreciate finally receiving communication from a field tech (despite it taking nearly two weeks), unfortunately testing during the middle of the day on a weekday is not an adequate assessment of the problem in question.
