Continuing this thread and taking my previous reply into the main thread to avoid it being missed by observers:
I received zero communication from your field technicians despite being assured last weekend by a tier 2 rep that I would get a call no later than Wednesday, December 5. No work has been performed on my node as far as I can tell. Work is typically notable on my trace route utility by way of obvious, prolonged down time with 100% packet loss. This did not occur this week, so as far as my data is concerned, nothing has been done and nothing has been communicated to me despite being assured I'd receive a call about this.
Here is evidence of an outage from about 8PM to 10:30PM last night:
I will say this again, to continually highlight this point - this problem has been ongoing for over a year. I have attempted to work closely with Cox for almost five months now, and have data going back as far that highlights consistent packet loss. Why is a consistent problem with my connectivity still unresolved after almost five months of direct communication regarding the problem?
As a customer, this is completely unacceptable and as an ISP this should be humiliating for your technicians trying to sort the problem out.
** Update - it's now December 11, ten days after the conversation where I was informed that I'd receive communication from a field team to address my year long problem of packet loss. Still no phone call. Still no work performed in my area. Cox is, yet again, failing to address a very observable problem.
