You're suggesting having a 14th in home appointment may be necessary when your last in home technician and two of your tier 2 representatives confirmed the issue to be outside of my home? What evidence can you provide in this public forum that demonstrates the node level issues have been resolved? I'm seeing the exact same behavior I was seeing four months ago, long before the "node level issue" had been "resolved".
That sounds very illogical and anti-consumer. Perhaps your network engineers should look at the data I've provided and figure out what infrastructure problems are persisting that would cause 5-30% packet loss consistently during peak for a consumer.
Or perhaps your company isn't interested in fixing the problem considering there is no parallel competitor in my area of the market?
The most recent tier 2 confirmation of 12% packet loss between their pinging location and my modem was during an outage on December 1, four days ago. This excludes all of the hardware in my home and is indicative of a problem with your infrastructure, as I have mentioned in dozens of previous posts.
I have the conversation recorded and am willing to post a link to this forum if you don't believe the diagnostic data your own employees can provide
