Outage ran from approximately 3PM to almost 1AM yesterday, off and on.
Here is a block of 100% outage, not sure why:
Here's a shot of packet loss while I was asleep:
Here's a shot of my modem's up time along with the total number of corrected and uncorrected packets lost in the last 11 hours. As you can see, it numbers in the hundreds of thousands:
Why is Cox still dragging their feet on this and trying to suggest I need a 14th in home visit? This has already been confirmed by an in home tech to be outside of my home. Yesterday, I had a tier 2 tech ping my modem and she found 12% packet loss between her system and my modem - that's 12% packet loss just utilizing Cox's infrastructure - nothing internal to my home aside from my brand new DOCSIS 3.1 modem.
Why hasn't this been corrected? This has been ongoing for over a year now, and I've had specific data, official complaints, and dozens of sets of communication about this since July of this year. This is an embarrassment.
Becky - if you look at the previous post, I linked a graph demonstrating continuing packet loss and high latency through around 1AM last night. So no, the issue has not improved.
As you can tell by my post, this has been some type of ingress or infrastructure problem for months and months. Your techs have been out to the node multiple times while outages are occurring. Why is there not a permanent fix in place?
