Internet Issues - Consistent Lost Packets North Phoenix, Arizona

Update - I've had bad packet loss most of the afternoon today   My internet went down hard (100% packet loss) according to my network monitoring utility around 7:45PM.  Still down as of 8:25PM. 

Hopefully this means that after over a year of problems and over almost five months of data driven complaints  Cox is attempting to finally fix the issue.  I will update this thread with the results