Hi Sjo102784, a Field Specialist tested the tap on 11/27/18 and found no packet loss. He wanted to test your drop again; however, no one was home. I've contacted the Field team and asked for an action plan update. We'll let you know what we find out! -Becky, Cox Support Forums Moderator
I'm going to throw my hat in the ring here as well. I am in North Scottsdale (far north, nearly Cave Creek) and we've been having noticeable problems for a few weeks now. We have the 300 level of service. Today will be a third visit from a tech. I seriously doubt anything will be found in the house. Also, as the tech is coming at 1PM today I doubt they'll find anything going on. The main problem is serious degradation of upload speed. Usually I notice it while gaming. This morning I noticed it just because I started running speedtest as soon as I got out of bed. The problem lasted for an hour after than point. When this occurs it corrects itself after a while and stays fine for a time. I try and run speed tests as soon as I notice it. On many occasions the upload test will totally fail. those results do not save however. Some tests show much slower results than expected. but at least those results save and are reviewable. I just installed ping plotter today so next time I have an issue (probably this evening) I'll be able to run it as well as speedtest. The modem was replaced by a tech three days ago and there are no error logs on the new modem. The previous modem had recorded many, many, errors. When the tech was here three days ago everything in the house checked out ok, but he replaced the modem and signal amp. To say the least that has not fixed the problem. Now if all I was doing was web browsing, or even streaming video I'd probably never notice the problem. When these faults occur the download degrades. Sometimes this degradation is well over 50%, but you can still get away with web browsing or even streaming. It becomes noticeable when gaming as the upload hits zero or very near zero. So I suspect Cox's problem is a lot bigger than they think. Looking at the demographic in my neighborhood I don't think there's a lot of gamers here. So maybe not so many complaints coming in. I'll see what happens after the tech visit today, but I'm not very optimistic.
Hi Oldezio, the field tech noted several metrics at the tap outside of our preferred specifications and submitted a maintenance ticket to get these issues resolved. I'll let you know when the maintenance ticket has been closed. Hopefully, you'll be able to see an improvement in speed and overall connectivity once the tap is brought up to spec. -Becky, Cox Support Forums Moderator
(Not sure what happened to my post from last evening 12/4, anyway tech 5 stopped in today.) Tech 4 completed the work on the tap last Friday and Saturday. However I had the same issues last night (12/4) for about 2 hrs from 5:30 to 7:30 PM. Greatly reduced download (>75%) but more noticeable is the near zero upload speed. Tech 5 today replaced the signal amp that tech 1 installed 9 days ago and replaced the internet/phone splitter installed by tech 2 8 days ago. Which he stated corrected some issues he noticed today. While this is all good I am really wondering how this relates to my issue which seems to occur in a fairly consistent manner at peak times in the evening. The errors last anywhere from 20 min, to a few hours and then correct. So we'll see what happens in the coming evenings.
I’m having the same issues and getting real fed up with the cox people I get on the phone who basically follow a script on troubleshooting. I have had a technout who said cox was aware of the issue and had a scheduled “node split” set to be completed by the 29th.